How MeUndies weaves customer care into the fabric of their brand
Sprout’s collaborative customer care tools empower MeUndies to deliver a more personalized, consistent and seamless customer experience.
Engagement Tools
Build your brand by scaling engagement
Sprout’s engagement tools help you automate tasks to accelerate response times so you can connect with customers quickly and efficiently and build greater brand loyalty.
Remove engagement roadblocks
Overflowing inboxes and time-consuming manual tasks affect your team’s ability to deliver relationship-building experiences on social media. From community management to customer support, Sprout gives you the AI and automation tools you need to boost efficiency, speed up response times and customize responses.
Discover business-critical insights inside every conversation
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Onboard with ease
Learn to leverage Sprout’s easy-to-use toolset with dedicated training and customer support. Get set up quickly and experience the benefits of intuitive tools immediately.
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Take back control
Save time and stay a step ahead using automation features and customizable workflows. Monitor social activity and organize all incoming messages from a single location.
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Increase team productivity
Foster effective teamwork with communication and collaboration tools. Route tickets, prevent redundancies, approve content and prioritize messages using automated processes tailored to your team.
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Cultivate loyal communities
Build relationships through community management and customized customer care. Easily access important audience data, profile information and context while you’re engaging from a variety of integrations to create memorable experiences.
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Elevate business strategy
Proactively connect with audiences to inform future strategies across your org using an all-in-one platform. Publish content, analyze ROI and more using a fully integrated toolset.
Benefits for every role
Benefits for every role
What’s included: core features
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Smart Inbox
Unify all connected networks and profiles into a single stream to monitor incoming messages and provide quick responses.
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Message Spike Alerts
Get automatic notifications of increases in message volume to be alerted to crises, time-sensitive events or other urgent situations
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Social CRM
Access conversation histories and relevant contact details to provide personalized responses to incoming messages.
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Bot Builder
Automate customer conversations to resolve customer questions faster, resolve support issues and share information with Chatbots.
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Message Tagging
Customize replies with unlimited tags and bulk actions to easily access communications related to specific workflows, business objectives and marketing strategies.
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Task Assignment
Delegate messages to specific team members and measure users’ efficiency based on tasks assigned and completed.
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Review Management
Manage reviews across Facebook, Google My Business and TripAdvisor to strengthen your online reputation.
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Team Reports
Analyze how quickly users are responding to social messages across various time frames using presentation-ready reports.
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Seamless Integrations
Communicate with relevant information at your fingertips using CRM, helpdesk and commerce integrations.
Uncover engagement opportunities
Use real-time brand monitoring and social listening tools to discover deeper insights and drive better strategy.
Learn more about Sprout’s Listening tools
Additional resources
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How top brands handle social media customer service and support
Social media may only be one channel for customer care, but since it’s so immediate and accessible, customers will be reaching out to you whether or not you have a plan in place.
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9 tips to build customer relationships with social
Used correctly, your social channels are more than just a way to respond to complaints. They’re how you build lasting connections and brand loyalty.
